GladHands Pro Privacy Policy

Effective Date: July 10, 2026 Website: gladhands.pro App/Service: GladHands GladHands is a trucker-built digital community designed to help drivers connect, share information, earn points, participate in referrals, discover opportunities, and engage with driver-focused features such as check-ins, reviews, tailgates, rewards, and membership benefits. This Privacy Policy explains how GladHands collects, uses, stores, shares, and protects information when you use our website, mobile app, email systems, referral tools, membership features, or related services. By using GladHands, you agree to this Privacy Policy. 1. Information We Collect We may collect information you provide directly, information generated by your use of the app, and limited technical information from your device. Account Information When you create an account, sign in, or use GladHands, we may collect: • Name • Email address • Phone number, if provided • Username or display name • Password authentication information handled through our authentication provider • Profile photo, if uploaded • Truck type, driver type, home state, company type, or similar profile details • Membership status, such as Free or Pro Driver Community Information Depending on the features you use, we may collect: • Check-ins • Reviews • Tailgate participation • Uploaded photos • Notes or descriptions you submit • Points activity • Referral activity • Chat or community messages • Reward redemption activity • Feedback, support messages, or app reports Check-In and Proof Information GladHands may allow users to check in at truck stops, shippers, receivers, or manually entered locations. If photo proof is required for a feature, we may collect uploaded proof photos. Proof photos may be used to verify activity, prevent fraud, support points/reward systems, and maintain app integrity. Unless clearly stated otherwise in the app, proof photos are intended for internal verification and administrative review, not public display. Referral Information If you submit a referral, we may collect information about the person, company, carrier, driver, partner, or opportunity you submit, including: • Name • Phone number • Email address • Referral type • Company or partner name, if provided • Notes you provide • Referral status • Referral earnings or eligibility information You should only submit referral information when you have a legitimate reason to do so and are not violating anyone’s privacy, confidentiality, or legal rights. Payment and Membership Information If you purchase a paid membership, payment may be processed by a third-party payment provider such as Stripe. GladHands does not intend to store full credit card numbers. Payment processors may collect and process billing details, payment status, subscription status, and transaction information according to their own privacy policies and terms. We may store limited payment-related information, such as: • Membership tier • Subscription status • Payment success or failure status • Renewal status • Cancellation status • Stripe customer or subscription identifiers • Referral earnings eligibility tied to active paid membership status Referral Earnings and Payout Information If GladHands offers recurring monthly referral earnings, we may collect and process information needed to calculate, review, approve, and pay referral earnings. This may include: • Referrer account • Referred account • Paid membership status • Active/canceled/payment-failed status • Estimated earnings • Approved earnings • Payout status • Fraud or abuse review status Additional tax, identity, or payout information may be required before payments are issued. Technical and Device Information We may automatically collect limited technical information, such as: • Device type • Browser type • Operating system • IP address • App version • Login activity • Error logs • Security logs • Usage activity • Pages or features accessed This helps us operate, secure, debug, and improve GladHands. 2. How We Use Information GladHands may use information to: • Create and manage user accounts • Verify email addresses • Provide app access • Operate check-ins, reviews, tailgates, referrals, rewards, and points • Display profile and community features • Process memberships and subscriptions • Track referral earnings and eligibility • Prevent fraud, abuse, spam, fake activity, or point manipulation • Provide customer support • Send service emails, verification emails, and app notices • Improve app performance and user experience • Maintain safety, security, and compliance • Enforce our Terms of Service, Referral Terms, or Community Guidelines • Comply with legal obligations 3. How We Share Information We do not sell your personal information for money. We may share limited information with trusted service providers that help us operate GladHands, including: • Authentication providers • Database and hosting providers • Email delivery providers • Payment processors • Cloud storage providers • Analytics or error-monitoring providers, if used • Legal, tax, compliance, or fraud-prevention providers • Payout providers, if referral earnings are paid We may also share information when necessary to: • Comply with law • Protect GladHands, users, drivers, partners, or the public • Investigate fraud, abuse, security threats, or policy violations • Complete a business transfer, merger, acquisition, restructuring, or sale of assets 4. Public and Community Information Some information you choose to post or submit may be visible to other users depending on the feature. Examples may include: • Display name • Profile photo • Reviews • Public posts or comments • Tailgate activity • Voluntary shared photos • Public driver/community interactions Do not post information you do not want other users to see. 5. Location and Check-In Information GladHands may allow users to submit check-ins tied to truck stops, shippers, receivers, cities, states, mile markers, or manually entered locations. We may use check-in information to: • Award points • Verify activity • Improve location-based features • Prevent abuse • Display community activity where applicable We do not intend to publicly display sensitive real-time location details unless the app clearly states that a feature is public or user-visible. 6. Cookies, Analytics, and Similar Technologies GladHands may use cookies, local storage, analytics tools, session tools, or similar technologies to: • Keep users signed in • Remember preferences • Improve app performance • Understand usage • Detect errors • Secure the app If we later use advertising, targeted advertising, or tracking tools, we will update this Privacy Policy and any required app store disclosures. 7. Email Communications We may send emails related to: • Account verification • Password resets • Membership status • Security notices • App updates • Referral activity • Support responses • Important service announcements You may unsubscribe from promotional emails where required, but we may still send important account, security, legal, or service-related messages. 8. Data Security We use reasonable administrative, technical, and organizational safeguards to protect user information. However, no app, website, server, database, or internet transmission is 100% secure. You are responsible for keeping your login information safe and notifying us if you believe your account has been compromised. 9. Data Retention We keep information as long as reasonably needed to: • Provide GladHands services • Maintain user accounts • Track points, referrals, rewards, and membership activity • Prevent fraud or abuse • Resolve disputes • Comply with legal, tax, accounting, or reporting obligations • Enforce agreements We may retain certain records even after account deletion where required or permitted by law. 10. Your Choices and Rights Depending on where you live, you may have rights to: • Request access to your personal information • Request correction of inaccurate information • Request deletion of certain information • Request a copy of certain information • Opt out of certain data uses, where applicable • Withdraw consent where processing is based on consent California residents may have additional privacy rights under California privacy laws, including rights to know, delete, correct, and opt out of certain sharing or selling of personal information, depending on whether the law applies to the business and the specific data practice.  To make a privacy request, contact us using the contact information below. We may need to verify your identity before completing certain requests. 11. Children’s Privacy GladHands is intended for drivers, carriers, owner-operators, partners, and users involved in trucking-related activities. GladHands is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it. 12. Third-Party Links and Services GladHands may link to third-party websites, services, payment processors, referral forms, partner pages, or external resources. We are not responsible for the privacy practices of third-party services. Review their privacy policies before providing information. 13. Payments, Subscriptions, and Stripe Paid memberships may be processed by Stripe or another payment provider. Payment providers may collect billing information, card details, transaction data, fraud-prevention data, and subscription information. GladHands may receive limited payment status information from the payment provider to activate, maintain, cancel, or update memberships and referral earning eligibility. 14. Referral Earnings Disclaimer GladHands may display estimated referral earnings inside the app. Referral earnings may depend on whether a referred user remains an active paid member. If the referred user cancels, downgrades, fails payment, is suspended, removed, or is no longer an active paid member, referral earnings may stop. Estimated earnings are not final until reviewed, approved, and paid according to GladHands’ referral or payout terms. 15. Fraud, Abuse, and Safety Reviews We may review accounts, referrals, check-ins, uploads, points, rewards, or membership activity for fraud, abuse, spam, manipulation, fake referrals, fake check-ins, policy violations, or security concerns. We may suspend, limit, remove, or reject activity that appears fraudulent, abusive, unsafe, or inconsistent with GladHands rules. 16. Business Transfers If GladHands is involved in a merger, acquisition, financing, sale, transfer, reorganization, or similar business transaction, user information may be transferred as part of that transaction. 17. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, email, or other reasonable means. The updated policy will be effective when posted unless a different effective date is stated. 18. Contact Us For privacy questions, requests, or concerns, contact: GladHands Website: https://gladhands.pro Email: info@gladhands.org